ONLINE PROGRAMMES
Click to play video
What Could be Easier?
$199 per month Plus GST (min 12 months) gets you all this, delivered inhouse for as many people as you wish to deliver it to… renew every year if you want to.
Your purchase will give you access to a link where you can download the programs for your team to view. Passcodes will be updated regularly for security purposes.
OR
Customer Centered Selling
takes the sales assistants to new levels of selling skills. Customer Centered Selling is a programme for retail sales that embraces a new way of selling. From the old-style features/benefits/close to diagnosis/solution/open accounts. Recognition that today’s customer does not want to be SOLD – they want to be helped.
(CLICK THIS LINK to view a sample of the first video in the series)
Exceeding Customer Expectations
Customer Service is where we can best meet and exceed our customers’ expectations, and this requires a cultural shift around understanding them, and servicing their needs based on our understanding of what those are. This course is all about how we do that, to create a culture of service that leads to lifelong customers who become our best advocates. Customers who return and refer to us often and recommend us too.
(CLICK THIS LINK to view a sample of the programme)
LEAN PRODUCTIVITY
Understanding how LEAN works for small to medium businesses, including the Principles of Lean, 9 Forms of Waste, and Value Mapping the Process.
(CLICK THIS LINK to view a sample of the first training video in the series)
HEALTH AND SAFETY
A guide to the processes, systems and controls required in today’s highly compulsion-oriented marketplace.
A programme to ensure all SMEs comply with regulations and in turn ensure total safety for employees, customers and contractors.
(CLICK THIS LINK to view a sample of the first video in the series)
Our Online System Consists of FOUR Parts
A PROFILING SYSTEM
to identify skill improvement needs
4x SME Specific Programs
A total of 20 Modules delivered online
Access to Key Leadership Webinars to fully maximise this program
Workbooks and Assessments, plus a HOW TO video coaching tool.
OUR PROGRAM COVERS:
- SALES
- CUSTOMER SERVICE
- PRODUCTIVITY
- H & S OVERVIEW
MONTHLY WEBINARS SUPPORT WITH:
- Performance Development
- Communication Skills
- Recruitment, Interviewing, Selection
- Team Building
YOUR ROI:
- Better staff retention
- More engaged customers
- Repeat business
- INCREASED PROFITABILITY
OUR GUARANTEE:
Money back – if you follow our process, and you don’t see a difference in customer satisfaction rates, H&S stats, and staff retention in the first 6 months.