Smart-Train offers a range of programmes and can customise these to suit your needs.
Online Programmes
1. FOUNDATION FOR LEADERSHIP
In contrast to the popular myth, leaders are trained not born. Following tried and tested methodology used by many of the world’s best known companies for over 40 years, Smart Train have developed a simple, easy to use program that provides Leaders and Managers with a roadmap for ongoing success, how to spot the common major mistakes made, and how to cure them.
2. RECRUITMENT, INTERVIEWING & SELECTION
According to the latest Management studies 70% of employee performance issues are directly related to their recruitment, let alone the time and cost of recruitment and training only to have staff leave within 12 months, and the process begins again.
Smart Train provides you with a proven process to minimise risk and maximise the potential of every new recruit.
3. SOLUTION ORIENTED SELLING
“Solution Oriented Selling” is specifically designed as a coaching tool for managers to help them achieve and maintain high levels of performance from their sales teams. “Solution Oriented Selling” is so named to challenge salespeople into realising that they will only get PAID IF they follow the process detailed in the coaching modules. Solution Oriented Selling seeks to ensure salespeople recognise that in today’s information intensive environment, those that can relate to their clients, recognise their different social style, and communicate accordingly, will be less reliant on ‘walk in’ sales. Instead, they build a network of clients who do not see the salesperson as the enemy. Rather, the salesperson is more akin to a doctor – providing solutions to problems, not peddling products.
4. SECURE AND SUSTAIN WINNING PERFORMANCE
Structuring the job for success, is the first of the four main topics in this program. Along with the others, Training For Results, Coaching Them To Solo and Confronting Poor Performance, they provide a details toolbox of simple and usable process’s to maximise any teams performance.
This program gives your team the practical tools to make sure they know what the job is, how to do it, and removes any barriers to their success. And most importantly the system provides your Managers with diagnostic tools to make sure they know what the issue is, and how to cure it.
5. ACCOUNTABLE LEADERSHIP
In today’s high speed, results driven world, where mistakes are blamed on others Accountable Leadership focuses on Accountability, Responsibility and Credibility where accountable leaders don’t point the finger, instead they develop an accountability culture, where respect and honesty are the focus of the Vision Purpose and Mission.
6. PERFORMANCE DEVELOPMENT
Performance Management is often the tools used to remove the unproductive poor performers. Performance Development says there is another way! By effectively structuring the job, providing training and coaching we can confront poor performance and create the right mindset where people want to avoid failure and become top performers.
7. COMMUNICATION SKILLS
Let’s face it, we are all unique and see, hear and communicate differently. In this program we follow the teaching “Seek First to Understand, Then to be Understood. At Smart Train we use research and behavioural science to identify personality styles and profile your staff to help them understand and adapt their styles to get the best out of their teams and customers. So whether it’s getting the best out of your staff, understanding your customers, or getting your business goals clearly understood, it’s all about communication.
9. CUSTOMER CENTRED SELLING
More and more retail sales are going to online giants, so being better equipped to sell, cross sell and up-sell retail clients is critical if retail outlets are to survive. Exceptional service, solution based sales processes is where Customer Centred Selling takes the sales assistants to new levels of selling skills. Customer Centred Selling is a programme for retail sales that embraces a new way of selling. From the old-style features/benefits/close to diagnosis/solution/open accounts. Recognition that today’s customer does not want to be SOLD – they want to be helped. They do research online and need help to find the right solution to their problem. As part of the overall package including coaching, and management support this online assisted program is fee based along with the other three programs in this series – Exceeding Customer Expectations, Health and Safety, and LEAN Manufacturing.
10. LEAN PRODUCTIVITY
In this highly competitive business world, it’s the companies who are ‘Lean’ and ready to embrace change that will survive. Lean Productivities look at how your business can reduce waste, improve time and productivity controls and develop the Lean processes for survival and improvement in the future.
11. LEAN FOR SMEs
Understanding how LEAN works for small to medium businesses, including the Principles of Lean, 9 Forms of Waste, and Value Mapping the Process.
12. EXCEEDING CUSTOMER EXPECTATIONS
Customer service is where we can best meet and exceed our customers’ expectations, and this requires a cultural shift around understanding them, and servicing their needs based on our understanding of what those are. This course is all about how we do that, to create a culture of service that leads to lifelong customers who become our best advocates. Customers who return and refer to us often and recommend us too.
13. FOUNDATION FOR PROSPERITY
“A FOUNDATION FOR PROSPERITY” is specifically focused on exploring principles and methods designed to enable people to recognise and effectively utilise success principles in all area of their personal and professional business lives It is one of a series of challenging development segments contained within The Fortune System of Development
14. INTERPERSONAL EFFECTIVENESS SKILLS
We are all different, and understanding those differences can help manage self and service different people differently. The programme identifies our different Social Style and provides key methods and ideas to ensure we communicate according to the other persons style. The platinum rule: “Do unto others as they would be done unto you”
15. WE HAVE IDENTIFIED THE ENEMY
Recognising the enemies of self-doubt, lack of accountability, procrastination, stress, complacency and devotion to the trophies of success will help you survive in today’s high-speed results orientated environment. Mastering the skills of real ‘Self-Management’ is what ‘The Enemy’ is all about. Looking in the mirror and deciding to change is crucial for those who want to be achievers.
16. POSITIVE PARENT
What does the world look like through your children’s eyes? This programme provides parents with some practical tools, skills and ideas to help their children navigate a fast paced world where they will constantly be faced with a range choices, and not all of them positive. In this programme we’ll look at guiding children through some of the dangers of modern life such as drugs.
17. HEALTH AND SAFETY FOR SMEs
A guide to the processes, systems and controls required in today’s highly compulsion-oriented marketplace. A programme to ensure all SMEs comply with regulations and in turn ensure total safety for employees, customers and contractors.