Continuous improvement

People often think of training as ‘One Shot Wonders’. They send people on a course without setting the stage properly and wonder when nothing improves. Continuous improvement only occurs when the participants “buy-in”. Therefore, the process...

Leadership Responsibilities

When I ask managers “what are your key responsibilities?” I often get told – “to make a profit’. A somewhat simplistic answer, because often they fail to recognise that profits primarily come from the actions of people. So it is important...

Should we increase training?

If you analyse the top performing businesses around the world, you’ll find a common denominator – Commitment to ongoing training whatever the situation. cutting training investment is like cutting off one hand and trying to work one handed – crazy!...

Why do we over-react to COVID?

COVID strikes again and of course businesses are cutting costs immediately – Stop adverts – cut staff- stop training. Crazy decisions and total over reactions. It happened after  the ’87 crash, 9/11 and the global financial crisis. BUT the results...

Managing Change

If you were coach of the All blacks, or the Silver ferns or my old team Tottenham Hotspur (Junior for 2 years, never quite made it to the big leagues…) and you suffered a major defeat or setback, would you increase or decrease your training for your team???? The...

Has COVID-19 changed the Face of Training?

After the ’87 Crash, 9-11 and the Global Financial Crisis, one of the first things that was cut was the training budgets of many organisations. I saw them all, and the consequential problems this created. Staff levels were being cut and those left were told they...